Thank you for shopping with Nora. We want to make sure your personal safety alarm reaches you quickly and safely.
Free Shipping
We offer FREE shipping on all orders over €35. Orders below €35 are subject to a small shipping fee, calculated at checkout.
Processing Time
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
Delivery Time
Once your order has been processed and dispatched, standard delivery typically takes 5-10 business days. Delivery times may vary depending on your location. Please note that delivery times are estimates and not guaranteed.
Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email once your order has been dispatched. This email will include a tracking number you can use to check the status of your shipment. Please allow 24-48 hours for the tracking information to become available.
Customs, Duties and Taxes
Nora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Nora is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Questions
If you have any questions about our shipping policy, please contact us at info@mynora.nl.
